1. Information We Collect
The information collected depends on whether a person makes an enquiry, requests course guidance, enrols as a student, makes a payment or uses the website.
Information you may provide
- Full name
- Mobile number and email address
- Course or learning interest
- Branch and preferred training mode
- Qualification or current student/employment status
- Demo-class or counselling interest
- Enrolment, course and batch information
- Attendance or learner-support information where applicable
- Parent or guardian contact details where appropriate
- Messages, communications and documents supplied when genuinely required
Payment and transaction information
Payment providers may process sensitive payment credentials under their own security practices. Nipuna records only the payment information required for admission, receipts, accounts, reconciliation and refunds.
- Amount paid
- Payment date and method
- Receipt number
- Transaction or reference number
- Fee adjustment, dues or refund information
Website and device information
- IP address
- Browser, device and operating-system information
- Landing page and referral source
- Form interaction and consent timestamp
- Website-performance or usage information where analytics is configured
- Cookies or similar identifiers where used
Marketing attribution information
When present in a website visit or submitted form, these fields may be recorded to understand the source of an enquiry.
- UTM source
- UTM medium
- UTM campaign
- UTM term
- UTM content
- GCLID
- GBRAID
- WBRAID
2. How We Collect Information
Information may reach Nipuna Technologies through the following channels.
1. Website Forms
Course enquiries, demo requests, counselling forms and contact forms.
2. Direct Communication
Phone, WhatsApp, email and other approved communication channels.
3. Enrolment
Information supplied during registration, admission and course joining.
4. Payments
Receipts, payment references and relevant transaction information.
5. Website Technology
Technical logs, cookies, analytics and attribution fields where configured.
6. Student Administration
Information needed for training delivery, attendance and learner support.
7. Corporate Training
Business contact information submitted for corporate-training enquiries.
3. How We Use Personal Information
Nipuna Technologies uses relevant information for clear operational purposes.
- Responding to course enquiries and providing counselling
- Scheduling demo classes
- Processing enrolment and assigning the correct branch, course or batch
- Sending class schedules, training information and important course updates
- Delivering training, LMS access and student support where provided
- Maintaining student, attendance and course-administration records
- Managing fees, receipts, dues, adjustments and refunds
- Handling student queries and grievances
- Maintaining authorised CRM records
- Preventing spam, duplicate submissions, misuse and fraud
- Improving website functionality and measuring website or campaign performance
- Maintaining accounting, tax, contractual and compliance records
4. Communications and Consent
Where a form requests consent, the consent record and communication preference may be stored. A person may ask Nipuna Technologies to update a promotional communication preference. Essential service messages connected to an active enquiry, enrolment, payment or course may still be required.
Service / Operational Communications
- Course-enquiry responses
- Demo-class information
- Admission confirmation
- Batch and class schedules
- Payment receipts
- Student-support messages
- Important course updates
Promotional Communications
- New-course announcements
- Offers and campaigns
- Promotional WhatsApp, SMS or email where permitted
7. Data Retention
Information is retained only for as long as reasonably needed for the purpose for which it was collected, ongoing student support, record reconciliation or required business records. Different records may have different retention needs.
- Enquiry and counselling records
- Active and completed-student records
- Attendance and learner-support records
- Payment, receipt, dues and refund records
- Grievance records
- Consent and communication-preference records
- Security and audit logs
- Analytics and attribution records
This policy does not assign one fixed retention period to every record category.
8. Data Security
Nipuna Technologies applies reasonable safeguards appropriate to its website and administrative systems. Controls implemented in the Laravel platform include:
- Authenticated administrative access
- Role-based permissions
- HTTPS in production
- Database access controls
- Secure credential configuration
- Content-revision and audit records
- Server-side form validation
- Rate limiting and spam controls
No internet-based system can be guaranteed to be completely secure.
9. Your Privacy Rights
Subject to the nature of the record and applicable requirements, a person may request:
- Information about personal data being processed
- Correction, completion or update of inaccurate information
- Erasure where applicable
- Withdrawal of consent where processing depends on consent
- Update of promotional communication preferences
- Review of a privacy grievance
- Other applicable statutory privacy rights
10. Privacy Requests and Grievances
How to make a privacy request
- Contact Nipuna Technologies through the privacy email or relevant branch support channel.
- State the type of request: access, correction, deletion, consent withdrawal, preference update or grievance.
- Provide enough information to identify the relevant enquiry, student, payment or communication record.
- Complete reasonable identity or authority verification where necessary.
- Nipuna Technologies reviews the request and relevant records.
- The action taken or outcome is communicated to the requester.
Why some information may need to remain
- Tax and accounting records
- Payment and receipt reconciliation
- Contract or transaction records
- Fraud prevention and security
- Existing grievances or legal claims
- Regulatory or record-keeping obligations
11. Children and Parent/Guardian Information
Some training enquiries or enrolments may involve learners who require parent or guardian involvement. Where appropriate, Nipuna Technologies may:
- Obtain parent or guardian authorisation
- Verify the guardian’s relationship or authority
- Collect only information required for admission and training support
- Apply additional care when handling the learner’s information
12. Third-Party Services
The website or staff communications may use links or channels operated independently by other organisations.
- Google Maps
- Payment providers
- Social networks
- Video or learning platforms
Review an external service’s privacy policy before submitting information directly through that service.
13. Changes to This Policy
Nipuna Technologies may update this Privacy Policy when its website, forms, training services, administrative systems or data-handling practices change. The latest approved version and last-updated date will be displayed on this page.
14. Contact Us
For a privacy question, request or grievance, contact Nipuna Technologies at admin@nipunatechnologies.com and identify the branch connected to the enquiry or enrolment. Current branch phone and support information is supplied from Branch Master.
- State the type of privacy request or concern.
- Provide enough information to locate the relevant record.
- Complete reasonable identity or authority verification when requested.
- Wait for the reviewed outcome through the verified contact channel.